Returns and refunds
Last updated October 11, 2026
Returns for damaged or defective items
Every item is printed to order with your design, so we accept returns only for items that arrive damaged or with a print defect. We stand behind what we print: request a return within 14 days of delivery, include a photo of the problem, and we will send a replacement or refund it, at no cost to you.
We can't take back an item that arrived as ordered, and we don't offer exchanges, so check your design in the preview before you order: it shows the product as it will print.
How to request a return
- Request a return from the order in your account: sign in with the email you ordered with, open the order and choose Request return.
- Or email support@printinamerica.com with your order number.
We aim to answer within one business day.
Changing or cancelling an order
Production starts soon after you order. If you need to change or cancel something, email support@printinamerica.com right away with your order number; once an item is printed it cannot be changed.
Common questions
Can I return a custom-printed item?
Only if it arrives damaged or with a print defect: every item is printed to order with your design, so we can't take back an item that arrived as ordered or exchange it. Request the return within 14 days of delivery.
What if my order arrives damaged or misprinted?
Request a return within 14 days of delivery and include a photo of the problem; we will send a replacement or refund it, at no cost to you.
How do I request a return?
From the order in your account (sign in with the email you ordered with and choose Request return), or by emailing support@printinamerica.com with your order number. We aim to answer within one business day.
Can I change or cancel an order?
Production starts soon after you order. Email support@printinamerica.com right away with your order number; once an item is printed it cannot be changed.